30-Day Returns
We offer a 30-day no-questions-asked return window from the delivery date. If you're not satisfied with your LOY Black Knight for any reason, send it back for a full refund.
Pre-Order Cancellations
Since the Black Knight is currently in pre-order, your reservation is fully refundable at any time before your unit ships. Email support@loygear.com to cancel and we'll process your refund within 3–5 business days.
Return Conditions
- The backpack must be in its original condition
- All accessories and packaging must be included
- Returns must be requested within 30 days of delivery
- Return shipping is the customer's responsibility (non-pre-order)
How to Start a Return
- Email support@loygear.com with your order number
- We'll send you a return authorization and shipping address
- Ship the backpack back in its original packaging
- We process your refund within 3–5 business days of receiving the return
Damaged or Defective Items
If your backpack arrives damaged or has a manufacturing defect, contact us within 7 days of delivery. We'll send a replacement at no cost — no return shipping required for defective items.
Warranty
Every Black Knight includes a 1-year manufacturer warranty covering LED module, electronics, and shell defects. Warranty claims are handled through support@loygear.com.
Refund Processing
Refunds are issued to the original payment method within 3–5 business days of us receiving the returned item (or approving your pre-order cancellation). Banking processing times may vary.